Terms and Conditions

1. Identification

Summitcycles.co.uk beicsbrenin.co.uk are websites operated by Summit Cycles Ltd.

We are registered in the UK under company registration number 9099208 and our registered office is 65 North Parade, Aberystwyth, Ceredigion, Wales, SY23 2JN.

Our VAT registration number is 233 4968 91

2. Privacy Policy and Cookies

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

We may monitor traffic to our site and collect the following information:

The reasons for this are:

Disclosure of personal data

We may disclose your personal data:

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

3. ONLINE ORDERS - TERMS AND CONDITIONS

The Contract

After placing an order, you will receive an email from us acknowledging that we have received your order for the goods and the delivery services you have required. This does not mean that your order has been accepted. Your order constitutes an offer to Summit Cycles Ltd. to buy goods. All orders are subject to acceptance by us and will confirm acceptance by sending an email that confirms dispatch by the delivery service provider. The contract between you and Summit Cycles Ltd. will only be formed when we send you a dispatch confirmation.

The contract will relate only to those Goods whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods has been confirmed in a separate dispatch confirmation.

We reserve the right to cancel the contract between us if:

  1. We have insufficient stock to deliver the Goods you have ordered.
  2. The delivery service provider does not deliver to your area.
  3. One or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers, or we have reason to suspect that there is a risk of a fraudulent transaction.

If we do cancel your contract, we will notify you by email and will credit your account any sum deducted by us in respect of goods ordered plus any processing and delivery services charges made. The amount will be returned as a reversal of the original transaction (or relevant portion thereof, if part of an order) to the debit or credit card that the payment was made from. We will aim to process this as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any loss, inconvenience or disappointment suffered by this.

Returns

In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 14 days of the purchase date for a full exchange or refund. Any item (excluding food and bike shorts/undergarments) can be returned to us for any reason provided it is returned in ‘showroom condition’ with its original packaging and tags with a valid proof of purchase.

You can also make returns in-store at Summit Cycles shop at 65 North Parade, Aberystwyth, or return your goods by post. If returning by post, you will need to ask for and retain a proof of postage as evidence of posting and cost. We advise you to use a ‘signed for’ tracked service when returning goods as it is the responsibility of the sender to ensure that the item is returned to us in a safe and secure manner. If a refund or exchange is required the item must be returned to us in a ‘showroom’ saleable condition (The item must be in original packaging and including all tags, warranty information, cards, manuals and included accessories).

Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and the returns form to: Summit Cycles Ltd. 65 North Parade, Aberystwyth, SY23 2JN.

Refunds

Refunds will be processed using the same method of payment used for the original purchase. In most cases for online purchases/click & collect, refunds will be performed as a reversal of the original transaction.

Refunds will be made for faulty or incorrect items if returned to us within 14 working days, costs of return postage are the responsibility of the customer but in the case of faulty goods we will usually be happy to refund return postage assuming that the shipping costs are reasonable and that you can supply a receipt as proof of shipping cost.

Bike Sales

We currently only offer bikes for online purchase if they are collected from our store (also known as Click and Collect). We strongly advise anyone who is thinking of buying a bike to get in touch with us as often an in-store sizing evaluation is very helpful to make sure you get the right size and fit. If buying by click and collect please be aware that your purchase terms are those of an in store sale and not those of an online mail-order purchase.

If you purchase a bicycle from us you will receive the cover of the manufacturers warranty. These warranties will vary with the make and model of bike purchased, for details please refer to the bicycle manufactures websites where these will be clearly stated. Be aware should you experience a problem with your bicycle that is covered by manufacturer’s warranty, it is often necessary to return your bike to the store it was purchased from, in this case Summit Cycles, 65 North Parade, Aberystwyth, Sy23 2JN., in order for warranty inspection and warranty processing to take place. All conditions and stipulations of the manufacturer’s warranty will apply.

Accuracy of website content

Summit Cycles Ltd. shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you ordered an item and it does not match your expectations based on its description on summitcycles.co.uk we will provide you with a full refund upon the return of the item.

Estimated Delivery Times

We do our best to dispatch orders as soon as possible, this will usually be on the day of ordering and should arrive with you in 3-5 working days. We do not guarantee same day dispatched of orders although every effort will be made to do so. Orders placed over the weekend will be dispatched on Mondays. Dispatched should arrive within 3-5 working days. Some larger or specialist items like ebike batteries may require specialist postal services and take a little longer. If the item you ordered falls into this class you will be notified with updated delivery details and may choose to cancel your order if you wish.

We do our best to fulfil all orders but sometimes stock errors can occur or product availability may change. In these cases we will attempt to notify customers as soon as possible and will offer a refund or alternative.

Summit Cycles Ltd. admits no liability whatsoever for any delay in the delivery of products ordered. We will make every effort to dispatch all orders as quickly as possible, but delays can happen. You have a right to cancel delayed orders at any time by calling us on 01970 626061 or emailing mail@summitcycles.co.uk

Some shipments may require a signature on delivery, if possible, please provide an address where you know someone will be able to sign to accept the package. If a package appears damaged on arrival, you can choose to refuse the delivery stating transit damage as the reason.

Liability Policy

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties’ claims.

We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

This does not affect your statutory rights.

Site Security

All credit and debit card payments both online and by telephone are processed through SagePay/Opayo, PayPal, Stripe, V12 and Klarna, and are not stored or known to Summit Cycles Ltd. personnel.

General Note

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any Goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Redeeming Cycle to Work Scheme vouchers

Using this feature of our site requires you to get in contact with our and make prior arrangement for the transaction. Any orders placed with a payment type of ‘Cycle to work scheme voucher’ will be rejected if prior arrangement is not made. Please get in contact with a member of our sales team for more information.

FINANCE & Cycle to work scheme

Finance (Klarna/V12) and Cycle to Work Scheme may not be used as payment methods for the purchase of discounted, offer or items on sale. These payment methods are only available for the purchase of items at full retail price. We reserve the right to refuse or cancel and refund any purchase made using these methods via our website. 

4. Click and Collect (Items reserved online for collection in store)

Orders made in the web shop for collection in store will be available for collection only after the confirmation email has been sent. Ordered items that are not currently held in stock will be ordered from their supplier and will be available when they arrive in store (special order) and have been processed. If an item is no longer available from the supplier, or an extended delay is expected, you will be contacted with information and offered an alternative or refund, if no satisfactory alternative is available, you will be contacted with information and a refund will be processed automatically.

In cases where an issue has arisen that prevents the fulfilment of an order, a refund will be offered.

Click and Collect orders are not ready for collection until email confirmation of order processing has been issued. We will not release orders until this email confirmation, stating that the order is ready for collection, has been sent. This confirmation should not be confused with the initial order confirmation, which is an automatically generated email notification of the acceptance of an order by our website.

Click and Collect – Cancellation or return.

Click and Collect orders are items reserved online to collect in store. Payment is due at the point of reservation. For items from our existing stock ordered in error or items not wanted on collection, we offer the option of a full refund. For special order items we reserve the right to charge a re-stocking fee at 20% of the total value of the goods returned. In some cases cancellation of orders may be possible, please notify us as soon as possible if you wish to cancel all or part of a Click and Collect order. For items ordered in specifically from a supplier, the full value of the item is due for payment and no cancellation option exists.

5. Notices 

All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

6. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.